At Satellite Adventures, we are committed to providing clear and fair booking terms that protect both our clients and our company. Please read the following policies carefully before confirming your safari.

Deposit & Balance Policy

A deposit of 30–50% is required at the time of booking to secure your safari. This deposit is non-refundable, as it covers gorilla and chimpanzee permits, hotel reservations, and administrative costs. The remaining balance is due 30 days before the start of the trip. For short tours, we allow flexibility, and the balance may be paid up to 14 days before the tour begins. Gorilla and chimpanzee permits must be paid for in full at the time of booking, as they are issued by the Uganda Wildlife Authority and are strictly non-refundable once purchased.

Cancellation Policy

Cancellations made 60 days or more before the trip will receive a refund of the balance, minus the deposit, permits, and any bank or transaction fees. Cancellations made 30 to 59 days before the trip will result in the loss of the deposit, but the balance will be refunded. If a cancellation is made 15 to 29 days before the trip, 50% of the balance will be refunded, but the deposit and permit costs remain non-refundable. Cancellations within 14 days of the trip are non-refundable.

Amendment and Rescheduling Policy

We understand that plans may change, and we allow rescheduling instead of cancellation where possible. Rescheduling is free of charge if done 30 days or more before the trip and is subject to hotel and permit availability. If rescheduling is requested less than 30 days before the trip, a fee equal to 20% of the total trip cost will be charged in addition to any third-party expenses already incurred. Gorilla and chimpanzee permits cannot be rescheduled. If cancelled, new permits must be purchased.

No-Show and Last-Minute Policy

Clients who fail to show up on the start date of the tour or cancel within 48 hours of departure will forfeit 100% of the safari cost. This condition is clearly stated in our booking confirmations to avoid disputes.

Force Majeure Clause

In the event of unavoidable circumstances such as natural disasters, pandemics, or political instability, Satellite Adventures will issue a travel credit valid for 12 to 18 months instead of cash refunds. This provides flexibility for clients while protecting both parties during unforeseen crises.

Travel Insurance Requirement

We strongly recommend that all clients purchase comprehensive travel insurance to cover cancellations, medical emergencies, lost luggage, and trip interruptions. This ensures that clients are protected in the event of personal circumstances beyond our control.